1. Introduction

Welcome to 25PoundLogoDesign.co.uk. These Terms and Conditions govern your use of our website and services.

By placing an order or using this website, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Cookie Policy.

If you do not agree with any part of these Terms, you should not use our website or services.

2. About Us

25PoundLogoDesign is owned and operated by Affordable Branding Design Ltd, a company registered in England and Wales.

Registered Office:
Office 9428
321–323 High Road
Chadwell Heath
Essex
RM6 6AX
United Kingdom

Company Number: 16675071

Email: support@25poundlogodesign.co.uk

Phone: 020 3151 0816

Tap to call:
020 3151 0816

3. Eligibility

By using our services, you confirm that you are legally capable of entering into a binding contract.

4. Use of Website

You agree not to:

• Provide false or misleading information
• Use invalid or unauthorised payment methods
• Post or transmit unlawful, abusive, or harmful content
• Copy, reproduce, or distribute website content without permission

We reserve the right to suspend or terminate access if these terms are violated.

5. Orders and Payments

• There is no charge to browse the website
• Payment is required before work begins
• We reserve the right to cancel orders if payment is not received

Delivery timeframes are estimates and may vary depending on project requirements.

6. Service Terms

Delivery of Logos

Our standard delivery time for initial logo concepts is 1–2 days from the time your order is placed. This is our normal operating timeframe and applies to all projects.

Customer Care Rights

We guarantee a response to all emails within 24 hours. You fully understand these customer care terms, and therefore, no chargeback claims can be made for any unanswered emails until the full 24-hour response period has passed.

Revisions Policy

We provide unlimited revisions for 5 days from the delivery of your initial concepts.

All revision requests are completed within 24 hours, and we are able to process multiple revisions per day during the active revision window.

During this period, you may request design adjustments, refinements, or redraws to help ensure the logo aligns with your requirement

All revision requests must be submitted through email, telephone, or our support system within the 5-day revision window. After the 5-day window, any additional work will require a new order.

This defined and timely revision structure ensures projects move efficiently and remain predictable for both parties.

Refund Policy – 7-Day Money Back Guarantee

You may request a 100% refund within 7 days of your initial payment provided that:

• Final logo files (AI, PNG, JPG, SVG, EPS, and WEBP) have not yet been delivered, and
• You have allowed us the opportunity to revise or adjust the design within the revision period.

Refunds are processed to your original payment method within 2 business days of approval.

Refunds cannot be issued if:

• Final logo files have already been delivered
• The 7-day refund window from initial payment has passed
• You approved a design and later changed your mind for reasons outside the original brief
• You became unresponsive or failed to supply required information

These conditions ensure clarity for both parties and allow us to maintain fair, consistent service standards.

Delivery of Final Files & Ownership

Once you approve the final design, we will provide your logo in multiple industry-standard formats (AI, PNG, JPG, SVG, PDF, and WEBP).

Upon final delivery, you receive full ownership and commercial usage rights to the final logo. Prior to approval and final delivery, all design concepts remain the property of 25PoundLogoDesign.

How to Request a Refund or Revision

You may contact us via:

Email: support@25poundlogodesign.co.uk

Phone: 020 3151 0816

Tap to call:
020 3151 0816

Please include your name, project details, and the nature of your request. We aim to resolve all concerns promptly and efficiently in maximum 2 business days.

Dispute & Chargeback Policy

We are committed to resolving any issues directly with our clients. Before initiating a chargeback, you agree to contact us via email so we may address your concern in line with our refund and revision policy.

Chargebacks for completed, approved, or delivered custom work may be challenged, as eligibility for refunds is determined strictly by the terms above.

7. Customer Support

We aim to respond to all enquiries within 24 hours.

8. Third-Party Services

We may use trusted third-party services to support website functionality, analytics, and marketing. Please refer to our Privacy and Cookie Policies for further details.

9. Intellectual Property

All website content, including text, graphics, and logos, is the property of 25PoundLogoDesign or its licensors and is protected by applicable intellectual property laws.

You may not use, copy, or reproduce any content without prior written permission.

10. Limitation of Liability

To the extent permitted by law, our liability is limited to the amount paid for the service.

We aim to deliver high-quality designs; however, we do not guarantee that services will be uninterrupted or error-free.

11. Copyright Responsibility

While we take reasonable steps during the design process, it is the customer’s responsibility to ensure that the final use of any design complies with applicable copyright laws.

12. Website Availability

We do not guarantee uninterrupted access to the website and are not responsible for technical issues beyond our control.

13. Changes to Terms

We may update these Terms and Conditions from time to time. Continued use of the website indicates acceptance of any updated Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales.

15. Contact Us

If you have any questions regarding these Terms, please contact us:

Email: support@25poundlogodesign.co.uk

Phone: 020 3151 0816

Tap to call:
020 3151 0816